Developer Support FAQ
Need Help Now?
All the same - please read this page carefully. Almost all issues can be handled most quickly by reading this FAQ. By helping yourself first - the community can focus on real software improvements that benefit us all.
Need a Hand to Install?
Sad but true…the visual studio toolbox has its foibles. The safest way to install is:
- Download the media suite as a zip file.
- Unzip to a safe location – not your desktop!
- Drag the DLL into your Visual Studio toolbox.
If you ever get DLL errors – then try the caveman approach! Remove the DLL from your toolbox and Bin folder, then add it back in.
Can't get to Hello World?
The most common reported bug is a failure to get to hello world. Download the SDK and play with the appropriate example. See – it works!
Now it is easy to step forward to your goal...
You want to try Something Complex?
- Download the SDK and look over the code for related examples. Use this as a head start to meeting your objectives.
Flash: (Manual, Tutorials, Demos)
FlashVideo: (Manual, Tutorials, Demos)
Video: (Manual, Tutorials, Demos)
Audio: (Manual, Tutorials, Demos)
ToolTip: (Manual, Demos)
Common Specific Issues
Can’t get your license key to work?
We try to prioritize licensing issues in our email responses, so don't worry, but please read the following first:
- Make sure you have followed the instructions found in your license email - if you did not receive the email, please check that your spam filter didn't get it.
- Make sure you have registered all the products you're using - for instance, the GUI controls need to be licensed separately.
- Make sure you've licensed the correct product - if you've made a mistake here, let me know that is what happened, and I'll transfer your license free of charge. Note that "Flash", "FlashVideo" and "Video" are different products - they are commonly confused.
If you never received your key – the ordering hotline is 1-877-353-7297. Have your order number at hand.
Thanks. If you are still stuck – perhaps our community can help you.